We’ve all seen them, that little box that pops up in the corner of your screen: ‘Hey there! How can I help you?’
You may engage, have your query solved, or you may experience conversational ping-pong with a chatbot that does not provide the answers you need.
As an eCommerce business owner, you may think chatbots are a good, but ultimately unnecessary addition to your website and/ or campaigns. I’m here to tell you you’re wrong.
Chatbots can revolutionise your customer service and give your business a competitive edge. Let's dive into how chatbots can improve your ecommerce business.