5 Tips on How to Respond to Negative Google Reviews

Posted by Claire Matthews on Mon, Mar 14, 2022 @ 04:10 PM


Copy of MM-BlogBanner-Blog (3)


Receiving negative reviews for your business can hurt. You’ve worked so hard to get your business running and yet, your customers aren’t satisfied.

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Topics: customer service, ecommerce, reviews

4 Tips to Improve your Customer Service on Twitter

Posted by Rachael Fenton on Thu, Apr 19, 2018 @ 04:10 PM


With 3 million active accounts in Australia, Twitter has become a great platform for customer engagement. Customers love interacting with brands they like, and really appreciate a response when they complain, with 96% of users being more likely to buy again after a good customer service experience on Twitter.

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Topics: Online Advice, social media, customer interaction, twitter, customer service

All You Need to Know About eBay (Infographic)

Posted by Nick Hall on Wed, Apr 11, 2018 @ 10:46 AM

eBay history

The rise of E-Commerce has changed the way we shop for good, from electronics to clothes to cars, and we owe it all to industry giant eBay.

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Topics: Business News, Evolution of Brands, customer interaction, customer service, online shopping

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